Refund Policy
Cancelling before departure
Cancellations are accepted up to 24 hours before departure.
- 72 hours or more before departure: 90% refund
- 24 hours or more before departure: 80% refund
The payment convenience fee and its VAT are not refundable.
Port, terminal and other miscellaneous fees are not refundable when you cancel.
Missed trips (no-show)
- Up to 24 hours after the sailing’s passenger manifest is closed: 50% refund
- Up to 48 hours after the sailing’s passenger manifest is closed: 40% refund
- Up to 72 hours after the sailing’s passenger manifest is closed: 30% refund
- Up to 96 hours after the sailing’s passenger manifest is closed: 20% refund
- Up to 120 hours after the sailing’s passenger manifest is closed: 10% refund
No-show refund or reschedule requests are accepted within 5 days after the sailing’s passenger manifest is closed (at departure).
Rescheduling
Rescheduling before departure costs 50% of the fare.
Rescheduling after a missed trip costs 30% of the fare.
If we cancel a trip
If the operator cancels a trip (for example because of weather), you can get a full refund of everything you paid, including fees, or rebook or take travel credit. If you do not choose within 72 hours, your payment is converted to travel credit valid for 12 months.
How to request a refund
Sign in to your account, open the booking, and choose Cancel. You can also contact us using the details on the Contact page.
Refund method
Refunds are returned to the original payment method used for the booking.
Payment convenience fees
- GCash: 2.3% of the booking amount
- Maya: 2% of the booking amount
- GrabPay: 2.3% of the booking amount
- Card: 3.5% of the booking amount
- Bank: 1.5% of the booking amount
- OTC: ₱25 per booking